Internal Rules and Regulations

1.1Registration

All guests must register upon arrival by presenting a valid passport or official government-issued photo ID.

1.2Payment

The amount corresponding to the accommodation and applicable tourist taxes must be paid at the time of check-in, upon presentation of the invoice and in accordance with booking conditions.

1.3Security Deposit

The establishment will request a security deposit by credit card, debit card, or cash to cover:

• Additional services not included in the booking.
• Potential damages caused to the apartment or hotel facilities.
• Loss or deterioration of loaned equipment.

1.4Check-in and Check-out

• Check-in: from 15:00 onwards
• Check-out: until 12:00

If you need to modify these schedules, please contact Reception in advance. Bookings of minors traveling without a responsible adult are not accepted.

1.5Non-transferable Stay

Once registered, the right to use the accommodation and contracted services is personal and non-transferable.

1.6Maximum Occupancy

Rates are determined based on the number of confirmed persons in the booking. Maximum occupancy for A Llobet apartments is 3 adults and 1 child. Maximum occupancy for B Llobet apartments: Studio 2 persons; Standard 1-Bedroom 3 adults and 1 child up to 11 years of age; 2-Bedroom Apartments 5 adults and 1 child up to 11 years of age.

1.7Additional Services

Accommodation rates do not include optional services such as:

• Laundry.
• Telephone calls.
• Other supplementary services.

1.8Visitors

Only registered guests may access the apartments and rooms. Guests must inform reception regarding the entry of personnel providing private services contracted directly by guests, whether independently or through an external company.

1.9Parking

Parking is available exclusively for registered guests, subject to availability and the current rate. You must always park in the space assigned by reception. The establishment is not responsible for valuables or personal items left inside vehicles.

2.1Cleaning Service

Apartment cleaning is carried out daily between 09:00 and 15:00. The cleaning service does not include washing dishes used during the stay.

2.2Privacy Signs

If you wish your apartment to be serviced, place the "Please clean my room" sign on the outside doorknob or contact Reception. If you do not wish to be disturbed, place the "Do not disturb" sign on the door.

2.3Beach Kit

Guests may request a complimentary beach kit. At check-in, a refundable deposit of €100 per apartment will be required. The deposit will be returned once all items are returned complete and in good condition. Loss or deterioration of equipment will result in forfeiture of the deposit.

2.4Swimming Pool

Use of the pool and sun loungers is free for registered guests. Reserving loungers is not permitted. The Apartamentos Llobet pool belongs to the Lido Apartments complex, so please respect its rules of use. Pool hours: 10:00 to 18:00, with lifeguard service. Open from May 1 to October 31 inclusive.

2.5Safe Deposit Box

The establishment is not responsible for valuables deposited in room safes, pursuant to the conditions established for their use.

2.6Furniture

Moving furniture within the apartment is strictly prohibited.

2.7Laundry and Linens

• Hanging laundry over the building facade is prohibited. Drying racks are provided for this purpose.
• Apartment towels and bed linen may not be taken outside the establishment.

2.8Dress Code

Access to indoor common areas is not permitted with:

• Wet clothes.
• Swimwear.
• Bare feet.

This rule also applies to the restaurant, bar, and buffet, even if the swimwear is dry.

2.10Internet and Television

Television, telephone, Wi-Fi, and Internet services depend on an external telecommunications provider. The establishment does not guarantee service continuity and cannot be held liable for technical interruptions or signal quality.

2.11Care of Facilities

Please make proper use of all facilities, furniture, and landscaped garden areas. If you notice any damage or breakdown, please notify Reception immediately.

2.12Noise

The rest and tranquility of our guests is a paramount priority. Making noise, playing loud music, hosting parties, or engaging in any activity that disturbs the peace of the property is strictly prohibited, especially during night hours.

2.13Restricted Access Areas

Guests may only access areas designated for their use. Access to private areas or staff-only zones is strictly prohibited.

2.14Food and Beverages B-Llobet

Removing food or beverages from the restaurant, buffet, or other dining service areas is not permitted.

2.15Non-smoking Policy

Smoking is strictly forbidden throughout the establishment, including inside apartments. This includes cigarettes, e-cigarettes, vapes, hookahs, water pipes, or any similar device. Smoking is only permitted in designated outdoor areas. Violation of this rule inside an apartment will incur a penalty equivalent to 100% of the security deposit.

2.16Establishment Property

Furniture, fixtures, and equipment in apartments and common areas remain property of the establishment. Guests must pay the replacement value in case of loss, theft, or damage exceeding normal wear and tear.

2.17Respect for Staff

All guests are expected to treat establishment staff with courtesy, dignity, and respect.

CCTV Video Surveillance

The establishment operates a closed-circuit television (CCTV) system. Images are processed in full compliance with applicable data protection legislation by LLOBET TUR S.A.

In Case of Fire

• Never use elevators in an emergency.
• Evacuate the building using the nearest emergency exit.
• Follow the evacuation protocol instructions.
• For any emergency, contact Reception by dialing extension 100.